Terms & Conditions

1. Service Provisioning & Account Responsibility

ZM Hosted agrees to furnish hosting, server, domain, and related infrastructure according to the plan specifications selected by the client. The client is strictly responsible for maintaining the confidentiality of their cPanel, WHM, and client portal passwords.

2. Acceptable Use Policy (AUP)

All servers and services must be utilized solely for lawful purposes. The following activities are strictly prohibited on all ZM Hosted shared, reseller, VPS, and dedicated servers:

• Hosting malware, phishing websites, ransomware, botnets, or unauthorized network scanners.
• Sending unsolicited bulk email (SPAM) or hosting open mail relays.
• Copyright infringement, pirated software distribution, or illegal media distribution.
• Engaging in denial-of-service (DDoS) attacks, crypto-mining, or illegal intrusion attempts.

Any account found in violation of our AUP will face immediate suspension without prior notice.

3. 99.9% Uptime Guarantee & Server Maintenance

ZM Hosted guarantees a 99.9% network and power uptime across all primary server nodes. Routine scheduled maintenance will be announced in advance via email. In the rare event of unscheduled infrastructure outages exceeding our SLA, clients may be eligible for SLA service credits upon request.

4. Billing, Invoicing & Renewals

All hosting subscriptions are billed in advance on a recurring basis (monthly, annually, or multi-year terms). Invoices are generated 7 days prior to the renewal date. Failure to settle invoices by the due date may result in automated temporary service suspension.

5. Backup & Data Integrity

While ZM Hosted conducts automated disaster recovery snapshots across our server clusters, clients are strongly advised to maintain regular off-site backups of their website files and databases using the cPanel Backup Wizard.

6. Account Termination & Cancellation

Clients may cancel their hosting services at any time through the client billing area. Upon verified cancellation, all associated data on the server partition will be securely decommissioned.